Services for Schools Online Ordering System
Services for Schools Online Ordering System
Energy and water bills now make up a major part of the running costs of school buildings, so it is important to ensure your energy supplies are efficient and sustainable.
Our comprehensive service will save you time and money by checking your utility bills, managing your contracts with suppliers and providing you with the latest technical support.
During 2012/13 we intend to set up a central payments system for maintained schools, whereby we will receive the energy and water bills and pay them on your behalf. We will then send you a copy of the bills for your information. We will contact all schools shortly before the new system goes live.
In the meantime we will continue to check your bills before sending them to you for payment. We make sure that:
If you are billed incorrectly we will liaise with the supplier and report back to you. We will also inform you of any unusual results and arrange for site checks to be made to identify the reasons.
We will give you the following technical support:
We make sure your school receives the full benefits of being part of a framework contract for your energy supplies. We do this by:
Where you require additional support such as new supplies for a scheme you are undertaking our services are available on a pay-as-you-use basis. Our costs will depend on the level of service you need but will generally be based on hourly rate. The Schools Energy Team is happy to discuss your individual requirements.
All prices are per school:
Industry rebates (as applicable) are re-invested to support technical system development and upgrades. This enables us to work more efficiently and effectively on your behalf.
To get the most from your service you should:
By using energy and water more efficiently your school can support the County Council's Carbon Management Plan and use any savings to support your school improvement plan.
If you do not invest in this service your school will not be included in the County Council's group energy supply contracts and you will need to make your own arrangements for these supplies.
When you contact us by letter, email or fax, we aim to reply within five working days of receiving it. If we cannot give you a full reply within that time, we will let you know when we will send you one.
If you ask us for a site visit, we’ll agree a mutually acceptable date and time. We will do our best to keep to all appointments and will give you as much notice as possible if we need to make changes or when unforeseen circumstances arise.