Schools Buildings Maintenance Service

Key Benefits

• Access to a team of experienced building maintenance professionals with a wide range of expertise.
• Expert advice on maintaining your buildings and targeting resources, tailored to the needs of your school or academy.
• An out of hours service that will give you immediate access to approved contractors and guidance in an emergency.
• A single point of contact who will get to know your school or academy’s individual needs.
• Access to cost and quality approved contractors and consultants.

Testimonials

I have now had feedback from staff about the playground after all the wet weather and it is perfect! Many thanks for helping us with this – the parents, governors, staff and children are very happy!!

Val Cobb - Headteacher, Hawkes Farm Primary School

Service Details

Our experienced multidisciplinary team have expertise in a wide range of areas including:

• building defects
• complying with legal and health and safety obligations
• mechanical and electrical engineering
• legionella control and prevention
• asbestos and asset management
• condition surveys
• maintenance strategies
• fire risk assessments
• insurance works
• dealing with property emergencies.

Your school will benefit from three key areas of support.

Technical help desk

The technical help desk will provide you with access to:

• a comprehensive building, mechanical and electrical advisory service via a dedicated helpline and email service
• an out-of-hours service providing immediate assistance and guidance in a building emergency or following a major incident
• guidance on good practice and maintenance standards on all property related matters
• help with resolving disputes about maintenance issues to avoid complicated, protracted and expensive disputes
• advice on what servicing should be carried out and ongoing support to ensure you are aware and comply with your legal responsibilities

Property officer

Your school will be assigned a property officer who will be your main point of contact and will get to know your school’s particular needs. They will:

• advise on maintaining your property and targeting your resources
• ensure that maintenance carried out by the County Council is included in your planned maintenance programme
• help you understand and meet any new legislative requirements, including advice on your condition survey information, to clarify issues and explain your repair responsibilities.

Quality checked and managed Contractors and Consultants

We will provide you with:

• a list of approved maintenance contractors vetted and continually assessed for quality, financial stability and appropriate insurance cover
• access to approved consultants if you are funding your own school project
• access to a framework of contractors with a fixed schedule of services and rates for you to carry out your school’s servicing needs, to meet your legal obligations. For the main mechanical and electrical servicing contracts we will offer you a choice of contractors. You can choose the one that gives you the level of service you need based on quality, price and historical performance.

All our contractors and consultants performance and service delivery is managed to ensure work is carried out in professional way. We will support you to resolve any disputes between you and the contractors.

Pricing

Level 1 – Statutory compliance

Basic service to ensure you meet you legal property maintenance obligations

Service includes:

• unlimited access to technical help desk and telephone support from your property officer for property advice and emergencies
• access to approved contractors and consultants
• two scheduled property advice and compliance visits from your property officer or schools advisory officer
• up to five hours on-site advice and support at your request from your property officer
• telephone advice from the fire adviser to help you comply with fire regulations.

Property officer hourly rate

Where additional on-site support or project management is required in excess of the Level 1 service this will either be charged on an hourly basis at £54 per hour pay-as-you-use (PAYU) or at an agreed percentage for contractual works

Level 2 – Full support

For those schools that do not have on-site property personnel or where their particular site requirements are likely to require frequent or prolonged on-site advice and do not want the uncertainty of costs associated with the PAYU Level 1 support we are able to offer Level 2 full support.

Service includes:

• all the services in the Level 1 Statutory compliance
• unlimited site visits and on-site support at your request by the Property Team. The service provided and hence costs will be bespoke to meet your needs. If you wish to consider this option contact the Schools Maintenance Help Desk and we will visit you to discuss your requirements and produce a “Level 2 Full Support” service level agreement and costing for your consideration.

Additional services

• Up to two hours telephone advice and on-site support from the fire advisor is included within the BMO1 service package. Where additional support is required the ESCC fire advisor will charge an hourly rate - £54
• Reviewing your fire risk assessment - maximum of £500 (dependant on the complexity of the building). Contact us to discuss requirements and clarify costs.
• Additional services such as technical and purchasing advice for capital funded projects are available on a percentage of the project value or on a pay-as-you-use (PAYU) basis. Costs will depend on the level of service you need. The Schools Maintenance Team are happy to discuss your individual requirements with you.

Funded Support

Getting The Most From Your Service

What Your School Needs To Do

Quality Assurance

Terms & Conditions

Support